Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making informed choices about whether, when and how you play. It includes understanding that casino games are based on chance, accepting that losses can happen, and keeping gambling within a budget that you can afford to lose. No strategy can guarantee a win, and past results do not predict future outcomes.

Revolution Casino aims to provide information and account tools that help players make sensible decisions. These tools are intended to support your choices, but they cannot remove the risks of gambling. You remain responsible for the decisions made on your account and for following the laws that apply where you live.

Gambling should never be used to pay bills, repay debts, replace employment income or solve personal problems. It is also important not to gamble with money set aside for rent, food, utilities, education, medical needs or other essential expenses. If you need to borrow money to play, or if losing would cause difficulty meeting your commitments, do not gamble.

Important principles

• Only gamble if you are of the legal age and are permitted to do so under the laws that apply to you.
• Treat gambling as entertainment, not as a source of income or a financial investment.
• Decide your budget and time limit before you begin playing.
• Never chase losses by increasing bets or playing for longer than planned.
• Do not gamble when upset, under the influence of alcohol or drugs, or when you are unable to make clear decisions.
• Keep your gambling account private and do not allow another person to use it.
• Take a break if gambling becomes stressful, secretive or difficult to control.

Plan before you play

A simple plan can make it easier to keep gambling within safe boundaries. Before opening a game, decide how much money and time you are prepared to spend. Consider this amount entertainment spending, similar to the cost of another leisure activity. Once the amount or time has been used, stop playing rather than adding more.

Set a budget using money left after your essential expenses have been paid. A gambling budget should not affect household payments, savings goals, loan repayments or other financial obligations. It can help to keep gambling funds separate from money used for everyday needs, although no budgeting method can remove the possibility of loss.

A time limit is just as important as a money limit. Online play can make it easy to lose track of time, particularly when games are fast and available on a mobile device. Use a clock, reminder or break schedule, and leave the service when your planned session ends. Stand up, move away from the screen and return to other activities.

Questions to ask yourself

• Can I afford to lose the amount I plan to spend?
• Have my essential bills and financial commitments been covered?
• Am I playing because I want entertainment, or because I am trying to win back money?
• Would I be comfortable telling someone I trust how much I am gambling?
• Am I able to stop when I reach my budget or time limit?
• How will I feel if I lose the full amount I planned to spend?
• Would a different activity be better for me today?

If you are unsure about any of these questions, consider taking a break and speaking with someone you trust before playing. A pause can help you make a decision without pressure.

Limits, breaks and self-exclusion

Depending on the service and applicable requirements, account tools may be available to help you manage your play. These can include spending limits, deposit limits, session reminders, activity information, cooling-off periods or self-exclusion. Review the options shown in your account and choose controls that match your personal circumstances.

A limit can help you stay within a planned amount over a chosen period. Set the limit before you play and avoid changing it simply because you have lost money or want to continue for longer. Make sure you understand what the limit covers, when it starts, and whether it applies to all relevant activity on your account.

A cooling-off break is a temporary pause from gambling. It may be useful when you feel distracted, stressed or tempted to play more than planned. During a break, avoid looking for alternative gambling services to continue playing. Use the time to focus on sleep, work, family, exercise or another activity away from gambling.

Self-exclusion is a stronger step for people who want to stop gambling for a specified period or indefinitely. If you choose self-exclusion, follow the instructions provided through the relevant account or support process. Do not open another account, use another person's account or attempt to bypass the restriction. If you believe you need to stop, choose self-exclusion as soon as possible rather than waiting for losses or problems to increase.

The available controls, their settings and the way changes take effect may depend on the service and applicable requirements. Read the information displayed before confirming a limit, break or exclusion. If you are unsure how to use a control, seek assistance through the support channels available on the website.

Recognising when gambling may be a problem

Problem gambling can affect people from any background and may develop gradually. A person may continue gambling even when it causes financial, emotional, relationship or work-related harm. You do not need to wait for a serious crisis before asking for help. Early support can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by placing larger bets or playing more often.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other matters.
• Hiding, minimising or lying about gambling activity or losses.
• Borrowing money, selling possessions or using credit to gamble.
• Missing work, study, family activities or other responsibilities because of gambling.
• Arguing with people close to you about gambling.
• Feeling guilt, shame, stress or hopelessness after playing, but continuing to gamble.
• Using gambling to escape sadness, loneliness, boredom, anxiety or other difficult feelings.

One or more of these signs may indicate that a break or professional support is appropriate. Stop playing, secure access to your account, review your recent activity and tell a trusted person what is happening. Consider using available limits or self-exclusion tools, and contact an independent gambling support service in your state or territory.

If gambling has created financial pressure, consider speaking with a qualified financial counsellor. If it has affected your mental health, relationships or safety, seek appropriate health or community support. If you feel at immediate risk of harming yourself or another person, contact emergency services in your area or attend the nearest emergency department.

Protecting young people and getting help

Online gambling is not suitable for children or young people. Only people who meet the applicable legal age and location requirements may use the service. Do not let anyone under the legal age access your account, watch you play as a substitute for their own access, or use your payment methods. Keep your login details, device and payment information secure.

If you share a home with children or other people who should not gamble, use device security settings and keep account access private. Log out after each session, use a strong password and do not save account details on a shared device. If you suspect that someone underage has accessed an account, stop the activity and contact the available support team through the website.

You do not have to manage gambling concerns alone. Speak honestly with a partner, family member, friend, doctor, counsellor or another trusted professional. Independent gambling-help organisations and community services in Australia can provide confidential information, counselling and financial guidance. Support may also be available for family members and friends affected by someone else's gambling.

When asking Revolution Casino for help, explain what you need, such as information about a break, account restriction, self-exclusion or available activity controls. Do not provide your password or ask another person to access the account on your behalf. Support can explain the relevant process, but it cannot guarantee winnings or recover gambling losses.

A practical next step

1. Stop gambling for today and move away from the game.
2. Write down the amount of time and money gambling has recently involved.
3. Choose an appropriate limit, cooling-off period or self-exclusion option.
4. Tell someone you trust and ask them to support your plan.
5. Arrange independent financial, health or gambling support if concerns continue.
6. Return to gambling only if you can do so legally, safely and within limits; otherwise continue your break or exclusion.

Responsible gambling is an ongoing choice. Review your habits regularly, be honest about any changes and act early if gambling is no longer enjoyable or affordable. Your wellbeing is more important than any game or potential win.